The privacy of our website users is important to the City of La Crosse. This Privacy Policy provides information on how an individuals personal information will be protected. In addition, it explains our online information practices and how information is collected during your visit to the While visiting the, information that is not readily identifiable to an individual is automatically collected and stored solely to improve the material found on our website as well as to understand how people are using our services. In addition, there are records the City maintains that are accessible to internet users. This notice can be found on our website located at

To prevent unauthorized access, maintain data accuracy, and to ensure the correct use of information provided by website users, the City of La Crosse has put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information it collects.

The State of Wisconsin has laws that ensure that government is open and that the public has a right to access appropriate records and information in local governments possession. At the same time, there are exceptions to the publics right to access public records provided by both state and federal laws. These exceptions include the privacy of individuals. Any information collected at this site becomes public record and may be subject to inspection and copying by the public, unless an exception in the law exists. For further information on this particular issue, please see 19.35 and 19.36, Wis. Stats., and City of La Crosse Municipal Code 2.36. In the event of conflict between this Privacy Notice and the Wisconsin Public Records Law or other law governing the disclosure of records, the Wisconsin Public Records Law or other applicable law will control.

Personal information is information about an individual that is readily identifiable to that specific individual. Personal information includes identifiers such as an individuals name, social security number, address and phone number. An IP (Internet Protocol) address or domain name is not considered personal information. No personal information will be collected from you unless you voluntarily participate in an activity that asks for information (e.g. sending an e-mail, participating in a survey, or registering for an activity). If you choose not to participate in these activities, your choice will in no way affect your ability to use any of our online services. Any personal information provided may be protected by state law and the Federal Privacy Act of 1974. However, this information will be considered a public record once you provide it and may be subject to the public records law.

You can review the personal information collected about you and you may recommend changes to your personal information you believe in error by submitting a written request that shows the error. If you believe your personal information is being used for a purpose other than what was intended when submitted, you may contact us. In all cases, we will take reasonable steps to verify your identity before granting access or making corrections.

With minimal exception, this policy governs all information collected on or submitted to the City of La Crosse website. In some areas of the City website, citizens and visitors can order goods or services, make information requests, or access links to other public information resources. The types of personal information the City collects at various points in the City website include: Personal and/or business names Addresses Email addresses Telephone numbers Fax numbers Specific information to describe a complaint or request information Credit/Debit card information Parking ticket identification numbers Permit identifications

The primary reason that we collect and maintain this information is to serve you and administer the activities and services provided by the City. The information may not be limited to text characters, but may include video, audio or graphic formats you provide to us. The information is retained in accordance with the Wisconsin Public Records Law.

Information you provide over one or more of the internet services on is used only for the purpose designated and is then provided to the appropriate City department. The City does not sell, disclose or share this information with outside parties except to the extent necessary to complete the transaction or registration requested.

In the future, customers will be able to transact financial business with the City through various e-commerce applications developed by the City Information Services. To protect this information, the City of La Crosse has taken many steps to safeguard the integrity of its telecommunications and computing infrastructure, including but not limited to credit card verification services, up-to-date encryption technologies and routine testing.

Usernames and passwords or PINs may be required to access an online service offered by the City of La Crosse. No representative of the City of La Crosse will request a user to reveal his/her username, password or PIN, nor will this this information be shared with or disclosed to any other person unless required to do so by law. However, online systems may offer the built-in capability to securely assist users who have lost or forgotten their PIN or password.

The City of La Crosse does not save credit card information. The information collected during the purchase of a good or service is used only for the duration of the transaction and will not be permanently retained.

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